Refund policy
Refund and Returns Policy
Last updated: 24 August 2026
This policy applies to every order placed with JacquardStudios. It sits alongside your statutory rights as a consumer, which it does not limit.
Your Right to Cancel
If you are a consumer and your order is delivered within the European Union, you have the right to cancel your purchase within 14 days of receiving the goods, without giving any reason. Where an order is delivered in several parts, the period starts on the day you receive the last item.
To exercise this right, tell us clearly that you wish to cancel before the 14 days have passed, by emailing info@jacquardstudios.com with your order number. You may use the EU model withdrawal form, but you are not required to. Once you have notified us, you have a further 14 days to send the goods back.
This right applies to sale items in the same way as to full-price items. Gift cards are excluded, as permitted by law.
Condition of Returned Items
You may handle and inspect the garment as you would in a shop. Items should be returned unworn and unwashed, with all labels still attached and in their original packaging. We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the garment.
How to Return an Item
- Email info@jacquardstudios.com with your order number and the item or items you wish to return.
- We register your return and confirm it by email, together with the return address.
- Send the item back within 14 days of that confirmation.
Our return address is Orionstraat 28, 3318 TE Dordrecht, The Netherlands. Please do not send anything back before you have received our confirmation: unannounced parcels cannot be matched to an order and may be refused or delayed.
Return Shipping Costs
You bear the direct cost of returning the goods to us, unless the item is faulty, damaged in transit, or not the item you ordered. In those cases we cover the return shipping and you will not be out of pocket. We recommend using a tracked service, as we can only process a return we actually receive.
Refunds
Once we have received and inspected your return, we will let you know whether it has been approved. Approved refunds are issued to the original payment method.
Where you have exercised your right to cancel, we will refund all payments received from you, including the standard delivery cost of the original order, no later than 14 days after we receive the goods back or after you provide proof that you have sent them, whichever is earlier. If you chose a more expensive delivery method than our standard option, we refund the standard cost. In practice we usually refund sooner.
It can take a few additional days for your bank or card issuer to show the refund on your statement. If more than 15 working days have passed since we confirmed your refund and you still have not received it, contact us at info@jacquardstudios.com.
Faulty, Damaged or Incorrect Items
Please inspect your order on arrival. If an item is faulty, damaged, or is not what you ordered, contact us as soon as you can at info@jacquardstudios.com. Include your order number, a description of the problem and clear photographs of the item, the shipping label and the packaging.
Separately from the right to cancel described above, you are entitled under Dutch and EU consumer law to goods that conform to the contract. If a garment does not, you may be entitled to repair, replacement, a price reduction or a refund. These rights are not limited by anything in this policy.
Exchanges
We do not process direct exchanges. The fastest way to get the item you want is to return the original for a refund and place a new order.
Contact
JacquardStudios
Orionstraat 28, 3318 TE Dordrecht, The Netherlands
Email: info@jacquardstudios.com
Chamber of Commerce (KVK) number: 42133707
VAT identification number: NL004995123B71