Shipping Policy

Last updated: 24 August 2026

At JacquardStudios, every order is prepared with care. Most of our garments are produced specifically for your order. This allows us to reduce unnecessary stock and focus on quality.

Shipping Costs

Shipping is charged per order, based on the delivery destination:

• European Union: €5.99
• United Kingdom: €8.99
• All other destinations: €10.99

Shipping is free on all orders with a total value of €250 or more, to every destination we ship to. Any discount is applied before the free-shipping threshold is calculated. The final shipping cost is always shown at checkout before you pay.

Order Processing

After placing your order you will receive an order confirmation by email. Please check the order details and delivery address carefully.

If you spot an error, contact us immediately at info@jacquardstudios.com. We will do our best to make the change, but we cannot guarantee changes or cancellations once production has started.

Tracking Your Order

Where tracking is available, you will receive a shipping confirmation containing your tracking details. It can take several days before the carrier shows the first tracking update.

An order containing several products may arrive in more than one parcel, in which case you may receive more than one tracking number. You are never charged extra shipping for a split shipment.

Delivery Delays

Delays can occur due to customs inspections, high order volumes, severe weather, public holidays or carrier disruptions.

If your tracking has not updated for an extended period, or your order has not arrived, contact us at info@jacquardstudios.com. Include your full name and order number so we can investigate the shipment with the carrier.

Incorrect or Incomplete Addresses

You are responsible for providing a complete and accurate delivery address at checkout.

If an order cannot be delivered because the address was incorrect or incomplete, additional shipping charges may apply before it can be sent again. We cannot guarantee that an address can be changed once an order has entered production or been handed to the carrier.

Customs, Import Duties and Local Taxes

Depending on where your order is produced and where it is delivered, it may pass through customs. Any import duties, taxes or handling charges that are not collected at checkout are set by the authorities in the destination country and are payable by the recipient, where permitted by applicable law.

These charges are not included in our prices and are outside our control, as are customs processing times. If you are unsure what applies to your country, check with your local customs authority before ordering.

Damaged, Incorrect or Missing Orders

If your order arrives damaged, contains the wrong item, or is missing an item, contact us as soon as possible at info@jacquardstudios.com and include:

• your full name;
• your order number;
• a description of the problem;
• clear photographs or video of the item;
• a photograph of the shipping label and the packaging.

We will review the issue and put it right.

Returns

This policy does not replace our Refund and Returns Policy. Always register your return by email before sending anything back, so that we can confirm the return and match your parcel to your order. Items sent back without prior registration may be refused or delayed.

Contact

JacquardStudios
Orionstraat 28, 3318 TE Dordrecht, The Netherlands
Email: info@jacquardstudios.com
Chamber of Commerce (KVK) number: 42133707
VAT identification number: NL004995123B71

This is our registered business address, not a shop. Visits are by prior appointment only.