Shipping Policy

Last updated: 19 August 2026

At JACQUARD, every order is prepared with care. Most of our garments are produced specifically for your order. This allows us to reduce unnecessary stock and focus on quality.

Shipping Costs

Standard shipping costs €5.99 per order.

We offer free standard shipping on orders with a total value of €250 or more. Any applicable discount must be applied before the free-shipping threshold is calculated.

The final shipping cost will always be displayed during checkout.

Order Processing

After placing your order, you will receive an order confirmation by email. Please check your order details and shipping address carefully.

If you notice an error, contact us immediately at jacquardstudio@hotmail.com. We will try to make the requested change, but we cannot guarantee changes or cancellations once production has started.

Tracking Your Order

When tracking is available, you will receive a shipping confirmation containing your tracking details. It may take several days before the carrier displays the first tracking update.

In some cases, an order containing multiple products may arrive in separate packages. When this happens, you may receive more than one tracking number. You will not be charged additional shipping fees for split shipments.

Delivery Delays

Shipping delays can occasionally occur due to customs inspections, high order volumes, severe weather, public holidays or carrier disruptions.

If your tracking information has not updated for an extended period or your order has not arrived after the estimated delivery window, please contact us at jacquardstudio@hotmail.com. Include your full name and order number so we can investigate the shipment.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address during checkout.

If an order cannot be delivered because the address provided was incorrect or incomplete, additional shipping charges may apply before the order can be sent again.

JACQUARD cannot guarantee that an address can be changed after an order has entered production or been handed over to the shipping carrier.

Customs and Import Charges

Orders delivered within the European Union will generally not require additional import duties.

Orders shipped to the United Kingdom may be subject to customs procedures, import taxes or handling charges. Any charges not collected during checkout may be charged separately by the local authorities or shipping carrier and are the responsibility of the customer, where permitted by applicable law.

JACQUARD has no control over customs processing times or charges imposed by local authorities.

Damaged, Incorrect or Missing Orders

If your order arrives damaged, contains an incorrect item or is missing an item, contact us as soon as possible at jacquardstudio@hotmail.com.

Please include:

• Your full name
• Your order number
• A description of the issue
• Clear photographs or video evidence
• A photograph of the shipping label and packaging

We will review the issue and provide an appropriate solution.

Returns

This shipping policy does not replace our Returns Policy. Before sending an item back, please follow the instructions stated in our Returns Policy.

Do not send returns to our postal address. Returns sent without prior instructions or approval may be delayed or refused.

Contact

If you have questions about the delivery of your order, please contact:

JACQUARD
Email: jacquardstudio@hotmail.com
Postal address: Orionstraat 28, 3318 TE Dordrecht, The Netherlands
Chamber of Commerce number: 42133707
VAT ID: NL004995123B71

Please note that our postal address is not a store, visiting address or return address.